A smarter lobby experience. For members and staff.
FIT Lobby Check-In lets members sign in on arrival, select the services they need, and even request a specific representative — while automatically presenting their information directly in KeyStone® software.
Product Overview
Your lobby queue, managed. Your staff, empowered.
The FIT Lobby Check-In program allows credit union lobby traffic to sign into a device and indicate what services or products they need assistance with, as well as the ability to request a specific member services representative.
- Member services rep selects the next member from the Lobby Check-In interface.
- Selected member is automatically presented in the KeyStone® Transaction tab.
- Statistics on wait times, visitor counts per branch, and services selected.
- Products and service names customizable per credit union.
- Admin side allows priority elevation or re-ordering of members in queue.
- Flexible deployment: stationary device or handheld greeter tablet.
KeyStone® Integration
When a member services representative selects the next member from the Lobby Check-In interface, that information is passed directly to KeyStone® software — presenting the member in the Transaction tab automatically, with zero manual lookup required.
How It Works
The Member Check-In Flow
From the moment a member walks in to the moment a rep calls them up — FIT Lobby Check-In manages the entire queue automatically.
Member Arrives
Member walks into the branch and approaches the check-in device — stationary kiosk or tablet greeter.
Selects Services
Member selects the services or products they need and, optionally, requests a specific representative.
Queue Managed
The admin interface shows live queue status. Staff can elevate or reorder member priorities as needed.
Rep Selects Member
A member services representative selects the next member from the Lobby Check-In UI to serve.
KeyStone® Loads
Member data is automatically passed to KeyStone® and presented in the Transaction tab — no manual lookup.
Flexible Deployment
One solution, two ways to deploy.
FIT Lobby Check-In adapts to your branch layout and staffing model — use a fixed kiosk, a mobile greeter tablet, or both.
Stationary Kiosk
A fixed check-in device placed at the branch entrance. Members walk up, sign in, and take a seat while the system queues their request automatically.
- Ideal for high-traffic branch entrances
- No staff interaction required at check-in
- Members self-select services and rep preferences
- Consistent, branded check-in experience
Handheld Greeter Tablet
A mobile device carried by a greeter who approaches members as they enter, checking them in on the spot and routing them to the right rep instantly.
- Personal, high-touch welcome experience
- Greeter handles service selection on behalf of member
- Ideal for branches with a lobby ambassador model
- Same backend integration with KeyStone®
Platform Features
Built for credit union branch operations
Service & Product Selection
Members choose exactly what they need from a customizable service menu — tailored to your credit union's unique offerings and terminology.
Rep Preference Selection
Members can request a specific member services representative to assist them — strengthening personal relationships and continuity of service.
Automatic KeyStone® Handoff
When a rep selects a member from the queue, their information is instantly passed to KeyStone® and loaded in the Transaction tab — no manual search required.
Branch Analytics
Statistics on wait times, visitor counts per branch, and services selected — giving management real data to optimize staffing and lobby layout.
Admin Priority Controls
The administrative interface allows staff to elevate a member's priority or reorder the queue on the fly — ideal for VIPs, appointments, or time-sensitive situations.
Fully Customizable
Service names, display order, and interface options are unique to each credit union — configured to match your products, branding, and member experience goals.