A smarter lobby experience. For members and staff.
FIT Lobby Check-In lets members sign in on arrival, select the services they need, and even request a specific representative — while automatically presenting their information directly in KeyStone® software.
Product Overview
Your lobby queue, managed. Your staff, empowered.
The FIT Lobby Check-In program allows credit union lobby traffic to sign into a device and indicate what services or products they need assistance with, as well as the ability to request a specific member services representative.
- Member services rep selects the next member from the Lobby Check-In interface.
- Selected member is automatically presented in the KeyStone® Transaction tab.
- Statistics on wait times, visitor counts per branch, and services selected.
- Products and service names customizable per credit union.
- Admin side allows priority elevation or re-ordering of members in queue.
- Flexible deployment: stationary device or handheld greeter tablet.
KeyStone® Integration
When a member services representative selects the next member from the Lobby Check-In interface, that information is passed directly to KeyStone® software — presenting the member in the Transaction tab automatically, with zero manual lookup required.
How It Works
The Member Check-In Flow
From the moment a member walks in to the moment a rep calls them up — FIT Lobby Check-In manages the entire queue automatically.
Member Arrives
Member enters the branch, finds the check-in device, and enters their information using their preferred method.
Selects Services
Member selects the services or products they need and, optionally, requests a specific representative.
Queue Managed
The admin interface shows live queue status. Staff can elevate or reorder member priorities as needed.
Rep Selects Member
A member services representative selects the next member from the Lobby Check-In UI to serve.
KeyStone® Loads
Member data is automatically passed to KeyStone® and presented in to the member services representative.
Ease of use
One solution, two ways to sign-in.
FIT Lobby Check-In provides members with the flexibility to sign in the way they want — swipe a credit/debit card or enter the information manually.
Card Swipe
A feature that will pull member information directly from a credit or debit card using the card reader.
- Ideal for high-traffic branch entrances.
- No staff interaction required at check-in.
- Members self-select services and rep preferences.
Manual Entry
Existing and potential members may also enter their lookup information via the user interface on the tablet.
- Usable by new membership applicants.
- Useful for members with a preferred name.
- Same service selection menus as the card swipe method.
Platform Features
Built for credit union branch operations
Service & Product Selection
Members choose exactly what they need from a customizable service menu — tailored to your credit union's unique offerings and terminology.
Rep Preference Selection
Members can request a specific member services representative to assist them — strengthening personal relationships and continuity of service.
Automatic KeyStone® Handoff
When a rep selects a member from the queue, their information is instantly passed to KeyStone® and loaded in the Transaction tab — no manual search required.
Branch Analytics
Statistics on wait times, visitor counts per branch, and services selected — giving management real data to optimize staffing and lobby layout.
Admin Priority Controls
The administrative interface allows staff to elevate a member's priority or reorder the queue on the fly — ideal for VIPs, appointments, or time-sensitive situations.
Fully Customizable
Service names, display order, and interface options are unique to each credit union — configured to match your products, branding, and member experience goals.